Why is a staff member not showing up in the Staff Listing?

Staff Listing - Missing User

The Staff listing page for each site is syncing nightly with a specific Group or OU in the district G-Suite or Office365 account we are authenticating with. If you are not seeing a staff member show up, first check to see if they have been manually deleted.

Start with these steps:

1. Go to the staff directory page and click on the gear icon on the left to see a list of users. You can restore a card if you see that they have been deleted. 
   

   

2. If they are not listed under the gear icon dashboard, they must be added to the correct OU or Group in the G-Suite or Office365 account that we are authenticating with.
   

   

How to find out what Groups or OU's your sites are syncing with:

1. Go to the District Site, click on your name, then "Configuration"
2. Depending on what your district is using for Authentication, click on "Authenticate with Google" or "Authenticate with Office".
   1. This will open the dashboard that will show a list of your sites on the left and the Groups and OU's each site's staff listing is syncing with nightly at midnight on the right in the drop downs.
   2. The "Staff" drop down next to each site will open up a list of your Groups and OU's as seen below.
   3. This is where you can see which Group or OU your missing staff member needs to be placed in within your district G-Suite or Office365.
   4. Reach out to your district admin that manages your G-Suite or Office365 and let them know which staff member needs to be added to which Group or OU.
   5. When the site syncs at midnight, the staff member will appear in the staff listing.